http://www.customersummit.org/blog Just another WordPress weblog Tue, 10 Nov 2009 15:01:15 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://www.customersummit.org/blog/customer-experience-generation-gap.html http://www.customersummit.org/blog/customer-experience-generation-gap.html#comments Tue, 10 Nov 2009 14:57:53 +0000 admin http://www.customersummit.org/blog/?p=16

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]]> As I prepare to gather consumer data for the 2009 Customer Experience Index (CxPi), I went back and ran another analysis on the 2008 CxPi dataset. In a report called The Customer Experience Generation Gap, I looked at the difference in feedback in 12 industries across 5 generations of US consumers. Here are some of the findings

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